You don't have to know what you need yet.
You don't have to know what you need yet.
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This is a problem we have encountered many times. People shouldn’t have to diagnose their own problem, figure out what category it belongs in, or know what kind of professional they’re supposed to call before they can ask for help.
If something isn’t working, feels stuck, or has gotten way too complicated, bring us that and we'll start there.
Honestly, a lot of the things people bring us don’t fit neatly into one box anyway. A family problem can also be a school problem. A work problem can really be a people problem. What looks like a behavior problem might turn out to be something completely different once you look at the whole situation.
Some of the things people bring us
Some of the things people bring us
Something with you personally
Something with you personally
➤ A decision you can’t make
➤ Something simple has gotten complicated and you keep going in circles
➤ You aren't where you want to be
Something happening in a family
Something happening in a family
➤ The same arguments somehow keep happening
➤ Someone is struggling
➤ Everyone disagrees on the problem or the solution
Something with a kid or teenager
Something with a kid or teenager
➤ Behavior, school, or motivation
➤ Peer pressure, relationships, identity, and mental health
➤ A lot of adults trying to help, but nothing is getting through
Something happening at school
Something happening at school
➤ A student isn't getting what they need
➤ A support plan isn't working
➤ The same solution keeps being tried over and over
Something happening at work
Something happening at work
➤ A team keeps getting stuck in the same place
➤ The "gap" between leadership and employees has gotten too wide
➤ The same problem keeps showing up in different areas
Something you are trying to build
Something you are trying to build
➤ There are a lot of moving pieces and you can't get them to fit together
➤ You have the idea but not the structure
➤ You need help turning the idea into something real
Sometimes it doesn’t fit neatly into any of these.
How we can work with you
How we can work with you
Bring us one thing
Bring us one thing
Sometimes there’s just one thing you want to figure out. A decision, a situation, or a problem. We will stay with that and work through it with you without turning it into something bigger than it needs to be.
Work through something bigger
Work through something bigger
Sometimes there’s way more to it. History, patterns, multiple people, different systems, and a lot of moving pieces. When that’s the case, we can stay with it longer and help you work through the whole thing.
It really doesn’t matter who you are or what your background is. You could be a college student, a parent, an executive, or just someone trying to figure something out. If there’s something you’re stuck on, you can bring it to us.
What does that actually look like?
What does that actually look like?
It can be one conversation or sometimes we need to look at the history, read through documents, map out the people or systems involved, or keep working the problem over time. We might put together written reports, create a visual map or metaphor that makes something easier to understand, or work with you in real time through coaching, intervention, or conversation.
We don’t try to make every situation fit a one-size-fits-all process. We figure out what the situation actually calls for.
What happens if I reach out?
Reaching out to us is simple and low pressure. Once you reach out, one or both of us will get back to you in the way you asked us to. You do not need to know exactly what you need from us, and you definitely do not need to have the whole situation organized before we talk.
We meet you where you are. We’ll want to hear what’s going on, what you’ve already tried, and what still isn’t working. We’ll ask questions and start getting the lay of the land.
We prefer and enjoy to work with people in person when we can, but we can also meet virtually. Sometimes we are working with one person. Other times it makes sense to involve a partner, family members, colleagues, or someone else who is part of what is going on.
Depending on the situation, we may eventually review documents you provide, help prepare for meetings, talk with other people involved, or work through new information as it comes up.
We always start with a conversation
We always start with a conversation
Before we decide anything, we talk about what’s actually happening.
The only way to know whether it makes sense to work together is to have a conversation first. It’s respectful of both you and us. The conversation usually lasts about 15 minutes, sometimes a little shorter or longer, and it’s completely free.
From there, we figure out what makes sense.
➤ We may not be the right fit.
If that's the case, we will tell you.
➤ You might need something different.
We may point you toward another person, resource, or kind of support that makes more sense.
➤ Or we decide to keep going.
Then we figure out whether this is one thing to work through or something you want to stay with longer.
You don’t have to decide all of that before we talk. That’s what the conversation is for.
This is usually a good fit for something we can reasonably work through in about 1–5 hours.
This is usually a good fit for something we can reasonably work through in about 1–5 hours.
Depending on what the situation calls for, that might include:
➤ A conversation focused on one specific issue
➤ Notes from our observations or what stands out to us
➤ A short written report, generally no more than two pages
➤ A simple map, visual, or breakdown of what we’re seeing
➤ Referrals to other people, services, or resources that may be helpful
➤ Articles, books, readings, or other materials we think are worth looking at
➤ Clear thoughts about what may be happening and what makes sense to do next
Typical total cost: $50.00 - $500.00
Typical total cost: $50.00 - $500.00
We’ll talk about what we think the work will involve and agree on the cost before we get started.
This is usually a better fit when the work is likely to take more than 5 hours, when the situation is still unfolding, or when you want us to stay involved over time.
This is usually a better fit when the work is likely to take more than 5 hours, when the situation is still unfolding, or when you want us to stay involved over time.
Depending on what the situation calls for, that might include:
➤ Ongoing conversations, coaching, or problem-solving
➤ Reviewing larger amounts of background information, documents, records, or correspondence
➤ Looking for patterns across people, events, systems, or time
➤ More detailed written summaries, reports, or recommendations
➤ Maps, timelines, frameworks, or other visuals that help make a complicated situation easier to understand
➤ Research, referrals, readings, or other outside resources that may help
➤ Preparing for important conversations, meetings, decisions, or next steps
➤ Trying something, seeing what happens, and refining the approach as we learn more
Standard Rate: $250/hour
Standard Rate: $250/hour
We’ll talk with you about the scope of the work as we go. You’re not committing to some giant package upfront, and the work doesn’t need to continue any longer than it remains useful.
A simple agreement before we start
A simple agreement before we start
What you can expect from us
✓ We’ll show up prepared and take what you bring us seriously and with deep respect for you and the situation.
✓ We’ll ask questions, look closely, and tell you what we actually see.
✓ We won’t try to make your situation fit an explanation that doesn’t actually make sense.
✓ We’ll be very honest when we think something is being missed, avoided, or misunderstood.
✓ We’ll keep working the problem until we have something useful to offer.
✓ If we don’t think we’re the right people to help, we’ll tell you.
What we expect from you
✓ Come to the table willing to participate and look honestly at the situation.
✓ Be as honest and open as you can with us, and with yourself, about what is actually happening.
✓ Be willing to consider things that may be very uncomfortable or different from how you first saw the situation.
✓ Tell us when something doesn’t make sense, doesn’t feel right, or isn’t working.
✓ Be willing to make decisions, have conversations, try things, and follow through when the situation calls for it.
✓ Do the part of the work that only you can do.
We’ll do our part. We need you to do yours.
We may not be the right fit if...
We may not be the right fit if...
✗ you are looking for someone to simply agree with you.
✗ you want us to tell you that you are right.
✗ you want us to give you a quick answer without really looking at what is happening.
✗ you want us to change someone else while leaving your part of the situation completely off the table.
✗ you aren't willing to be open or to answer questions about the situation you bring us.
✗ you aren't will to consider whether something you are doing may be contributing to the situation.
✗ what you need is outside of what we do.
Still think we might be the right people for this?
Still think we might be the right people for this?
Tell us what you have going on, and we’ll start with that conversation.
Prefer to reach out directly?
You’re welcome to email either of us or call.
Zach: zwaters@tnrt.org
Tina: kmarie@tnrt.org
Phone: (410) 999-8022
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